Enter your order number and email to see where your bag is, from the workbench in Marrakech to your doorstep. No account needed.
Both are in your order confirmation email.
Import duties are already paid. Nothing to pay when your bag arrives.
What happens between your order and your door. You get an email at each important step.
Your order is received and your bag is set aside in the atelier.
We check every seam, condition the leather and pack it, within 3 business days.
Tracked express from Marrakech, import duties paid. You receive the tracking link by email.
At your door within 14 days of shipping, with nothing to pay. The courier shows the exact day.
In your order confirmation email, and in My account if you created one. It is a number like 1024.
No. Import duties and courier customs fees are already in the price, so nothing is charged at your door.
International parcels are often scanned only when they leave Morocco, arrive in your country and go out for delivery, so tracking can pause for a few days in between. If it has not moved for a week, write to us and we will check with the courier.
Keep the packaging, take a photo and write to us within 48 hours. We will repair or replace it at no cost to you.
Write to the atelier with your order number. A real person will check with the courier and reply.