Check your address
Add your apartment number and a phone number the courier can call. Write to us straight away if something is wrong, before your bag ships.
Shipping & delivery
Free shipping, duties included.
Every bag ships tracked from our atelier in Marrakech to the USA, the 27 EU countries, Canada, Australia, Singapore, the UAE, Switzerland, Norway and Hong Kong. The price you see is the price you pay: no customs bill at your door.
$0Shipping
$0Import duties at the door
35Countries we deliver to
Delivery checker
Do you ship to me?
From Marrakech to you
How your bag travels
One tracked journey, with duties paid before your bag leaves the atelier.
- Day 0
Order placed
You receive your order confirmation with your order number.
- Within 3 business days
Prepared in Marrakech
Every seam checked, the leather conditioned, packed in its dust bag and box.
- Tracked express
Shipped, duties paid
With a trusted express courier (DHL, FedEx, UPS or Aramex). You receive the tracking link by email.
- Up to 14 days after shipping
At your door
Nothing to pay on delivery. Follow it anytime on our Track your order page.
What you pay
No surprises, in writing
Import duties, the US tariff and the courier's customs fees are already built into every price. We pay them before your bag leaves Morocco.
| Cost | United States | European Union |
|---|---|---|
| Shipping | FreeTracked express | FreeTracked express |
| Import duties & tariff | IncludedPaid by Velvinci | IncludedPaid by Velvinci |
| Courier customs fees | Included | Included |
| Tax | Sales tax added at checkout, where it applies | VAT included in the price |
| Paid at the door | $0 | $0 |
Good to know
Before your bag arrives
Tracking can pause
International parcels are scanned when they leave Morocco, arrive in your country and go out for delivery. A few quiet days in between are normal.
Lost or damaged
If your parcel is lost or arrives damaged, write to us within 48 hours with a photo. We replace or repair it at no cost to you.
Where we ship
35 countries, all free
The United States and every country of the European Union. The United Kingdom and more countries will follow. Join the Atelier List to hear first.
- United States
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Arab Emirates
Questions
About shipping
How much does shipping cost?
Nothing. Shipping is free and tracked to every country we ship to.
Will I pay customs or import duties?
No. Import duties, the US tariff and courier customs fees are already built into every price, so nothing is charged at your door.
Is sales tax or VAT included?
In the USA, sales tax is added at checkout where it applies. Everywhere else, the price already includes VAT, GST or import taxes.
How long does delivery take?
Your bag is prepared in our Marrakech atelier within 3 business days, then arrives within 14 days of shipping, wherever we deliver.
Which countries do you ship to?
The USA, the 27 EU countries, Canada, Australia, Singapore, the UAE, Switzerland, Norway and Hong Kong. The United Kingdom will follow later: join the Atelier List and we will tell you.
How do I track my bag?
You receive a tracking link by email when your bag ships, and you can follow it anytime on our Track your order page with your order number and email.
Already ordered?
Follow your bag from Marrakech to your door, or write to us about your delivery.